Answers that close the ticket the first time
Three paragraphs of “click the gear, then the second tab” or a forty second video that shows it. Customers pick the video every time.
Videos support teams send instead of meetings
The replies that turn a back-and-forth into a single response.
- 40 secWhere did it go?
Show exactly where a setting moved after an update.
- 2 minHow to
A feature walkthrough you can reuse in the help center.
- 1 minBug confirmation
Show you reproduced it and what happens next.
- 3 minOnboarding welcome
A personal first-week tour for a new account.
- 2 minEscalation handoff
Context for engineering, without a meeting.
Why it works for support
No account wall for customers
Customers open the link and watch. They can reply in text or with a video of their own problem.
One answer, reused everywhere
Reuse a video across tickets and embed it in your help center.
Captions by default
Customers watching on mute or in another language get captions and a transcript.
Customer support: common questions
Something missing? Questions sent through the contact page get an answer within a working day.
Do customers need to sign up?
No. They watch, react and comment without an account.
Can I embed videos in our help center?
Yes. The share menu has the embed code.
How much do support agents cost?
Agents who record need a recording seat: $8 a month on Pro, or the Team plan at $49 a month covers up to 10.
Answer your next ticket with a video.
The first one needs no account and no install, and the link is ready when recording stops.