Refunds
Last updated October 21, 2026
Paid plans are sold through Paddle, which acts as the seller of record, collects payment and handles taxes and invoices. This page describes how cancellations and refunds work.
Cancelling
A plan can be cancelled at any time from Settings, Billing. The plan then continues until the end of the period already paid for, and no further charge is made.
Refunds
A refund can be requested within 14 days of a first payment or of a renewal, by writing to support@bujua.com with the email address on the account. Approved refunds go back to the original payment method through Paddle, and the plan changes to Free.
Where the law gives a longer or stronger right to a refund, that right applies instead.
Seat changes
Adding a recording seat is charged for the rest of the billing period. Removing a seat takes effect at the next renewal and is not refunded for the current period.
Failed or disputed payments
If a renewal fails, the plan keeps working for a short grace period while Paddle retries the payment. A payment dispute with a bank is handled through Paddle.